Case Study
On-the-Go Support and Product Details
Summary
Understanding the problem
How do you give customers on-the-go access to detailed product information and support for thousands of products? We built native mobile applications for iOS and Android that allow users all over the world to access our client’s data and service instantly.
Solution
Our Approach
Facing a complex back-end landscape, we worked with the client to develop a robust API layer. This interface provides access to real-time product data and support services, including warranty and case management from Salesforce.
Leveraging these APIs, we used Microsoft’s cross-platform development tools, along with native code, to develop robust mobile apps for phone and tablet users.
SSO integration enables users to access their favorite products and personalized support from anywhere using their standard credentials.
Support for multiple languages in the app allows for ease of use by customers all over the world.
Services
Content Strategy
User Experience Design
Solution Architecture
Mobile App Development
Technologies
What expertise we applied
- Microsoft Xamarin
- Microsoft Azure Cloud
- MuleSoft API Management
- Salesforce Service Cloud
- SSO and OAuth Authentication
Final Product
In the end, we delivered a robust mobile app for users to access their product information and personalized support, even while offline. This app is in use all over the world.
